Our IT team is seeking an experienced professional to join their ranks. As a Level 3 Support Specialist, you will be responsible for providing top-notch technical support to our clients.
Whether it's resolving complex software issues or troubleshooting hardware problems, you will be the go-to expert for all things IT.
With your extensive knowledge of MS Office, MS Exchange, and Windows networks, you will be able to tackle even the most challenging cases with ease.
Key Responsibilities:
* Provide 24/7 technical support via phone, email, or chat.
* Troubleshoot and resolve complex technical issues.
* Collaborate with internal teams to ensure seamless service delivery.
* Develop and maintain accurate documentation of all cases.
Qualifications:
* Minimum 6 months of experience in a similar role.
* Proven track record of delivering exceptional customer service.
* Strong problem-solving skills and attention to detail.
* Ability to work in a fast-paced environment.
About This Role:
This is an exciting opportunity to join a dynamic team of professionals who are passionate about delivering exceptional IT services.
As a Level 3 Support Specialist, you will have the chance to develop your skills and expertise while making a real difference in the lives of our clients.
We are committed to fostering a culture of innovation, collaboration, and continuous improvement.