Introduction
A career in IBM Consulting is rooted by long-term relationships and close collaboration with clients across the globe.
You'll work with visionaries across multiple industries to improve the hybrid cloud and AI journey for the most innovative and valuable companies in the world. Your ability to accelerate impact and make meaningful change for your clients is enabled by our strategic partner ecosystem and our robust technology platforms across the IBM portfolio; including Software and Red Hat.
Curiosity and a constant quest for knowledge serve as the foundation to success in IBM Consulting. In your role, you'll be encouraged to challenge the norm, investigate ideas outside of your role, and come up with creative solutions resulting in ground breaking impact for a wide network of clients. Our culture of evolution and empathy centers on long-term career growth and development opportunities in an environment that embraces your unique skills and experience.
Your Role And Responsibilities
s an entry level Application Consultant at IBM you will help us usher clients into a new age of future-looking technology. You'll be assisting clients in the selection, implementation, and support of applications, methodology, and tools. You'll be trained up to perform as an expert on existing and/or new applications specialized around things like Cloud, Blockchain, DevOp, Enterprise Applications, and Mobile. You will help our clients integrate enterprise-wide data for improved performance and efficiency. Leveraging a growth mindset, you're ready and willing to deliver business value, wherever needed. In your role you may be responsible for:
Working with project teams to advise clients on enterprise-wide data integrations
Creating ways to better assess analytics, better supporting business decision making
Work as a team member with client personnel and other IBM teams to identify functional requirements and subsequently working with or in some instances leading others in the identification, justification, and design of the client's solution.
Participate in a wide range of design activities, from requirements analysis through systems, application and/or process design specification and implementation.
Gain knowledge across multiple platforms, processes, or architectures
Preferred Education
Bachelor's Degree
Required Technical And Professional Expertise
Exposure to Service Operations: Familiarity with day-to-day service delivery processes and procedures, including operational metrics and quality standards.
Experience Working with External Customers: Understanding of effective communication techniques for addressing customer needs and concerns in a timely and professional manner.
Basic Knowledge of Process Improvement: Exposure to identifying areas for improvement and implementing changes to enhance service delivery efficiency and consistency.
Familiarity with Transformation Initiatives: Basic understanding of contributing to initiatives focused on continuous improvement and service excellence under guidance.
Experience with Flexible Work Arrangements: Ability to adapt to working in various shifts as needed to meet business requirements.
Preferred Technical And Professional Experience
Exposure to Quality Standards: Familiarity with operational metrics and quality standards in a service operations environment, including understanding of key performance indicators and service level agreements.
Basic Knowledge of Process Analysis: Exposure to analyzing processes and identifying areas for improvement, including understanding of workflow optimization and efficiency gains.
Familiarity with Customer Service Tools: Basic understanding of tools and systems used to manage customer interactions, including ticketing systems and customer relationship management software.
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