Technical IT Support Specialist
We are seeking a highly skilled Technical IT Support Specialist to join our team. As the first point of contact for internal IT support requests, you will be responsible for providing timely troubleshooting and resolution for Windows, macOS, and mobile devices.
Main Responsibilities
* Install, configure, and maintain computer hardware, software, systems, and networks for all employees, both onsite and remote.
* Manage user accounts, permissions, and access controls across Google Workspace, Microsoft 365, and other SaaS platforms.
* Support the deployment and integration of new productivity and collaboration tools, including project management (e.g., Teamwork, Jira, Trello), internal tool builders, and AI-driven solutions.
You will also be responsible for monitoring and maintaining endpoint security, including antivirus, firewalls, VPNs, and multi-factor authentication (MFA). Additionally, you will assist with cloud infrastructure management, data backup, and disaster recovery planning.
Required Skills and Qualifications
* A working level of spoken and written English.
* Proven experience in IT support, systems administration, or a similar role, preferably in a startup or fast-paced environment.
* Deep knowledge of computer systems, networks, operating systems (Windows, macOS, Linux), and cloud platforms (Google Workspace, Microsoft 365).
* Strong troubleshooting and diagnostic skills; ability to solve problems independently and communicate solutions clearly.
* Experience with endpoint management, SaaS administration, and automation tools.
* Familiarity with cybersecurity best practices, including MFA, VPNs, patch management, and incident response.
* Excellent interpersonal and communication skills; ability to train and support non-technical users.
* Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent experience/certifications).
Key Features
* Collaborative work environment.
* Ongoing training and professional development opportunities.
* Competitive compensation package.
About Us
We are a comprehensive digital marketing agency offering month-to-month services for brands looking to expand their presence across a variety of digital platforms. Our business is expanding globally, and we need talented folks on our team so that we can continue to offer stellar service to our clients.
We don't believe in binding our clients to a contract. We wow them every month with real results so that they want to keep coming back. We are a collective of creatives who come together every day to work towards the same goal: brand growth.