Escalation Manager
The Escalation Manager position is a high-visibility role that provides top-level escalation for customer issues jeopardizing business relationships and/or sales opportunities with key customers.
Key Responsibilities:
* Evaluate critical customer issues and lead cross-functional teams to resolve them.
* Communicate effectively with various departments to ensure timely issue management.
* Analyze complex problems to develop strategies preventing future occurrences.
Requirements:
* Fluency in Portuguese, English, and Spanish both written and verbal.
* 10+ years of experience in customer-facing sales and/or service delivery roles.
* Past experience as Escalations Engineer/Manager, Technical Account Management, Engineering Management, or similar roles desired.
Benefits:
This role offers a unique opportunity to make a significant impact on our customers' success. If you are a strategic thinker with excellent communication skills, we encourage you to apply.