Job Title:Sales Operation Manager Customer Service | Samsung ElectronicsHighlights:Location: São Paulo - SPType of contract: Permanent contract, Full timeWork Modality: On SiteWho are we?Samsung Electronics has grown into one of the world's leading technology companies, recognized as one of the top 5 global brands. As a global leader in technology, we are transforming the world with the creativity and diversity of our talented people who drive this transformation.Our company's success reflects the determination and talent of our people, aligned with our key corporate values: People, Excellence, Change, Integrity, and Co-prosperity. Our mission is to help people achieve the impossible.We are inspired by what people want to accomplish in their lives and work to create products that empower them in new ways. This drive fuels our innovation.Join us at Samsung and find your opportunity to do what you can't.Looking for more? Visit our websiteor our career pageHEREJob DescriptionWe are looking for a Sales Operation Manager for Customer Service area.This position functions as the behind-the-scenes force that ensures the smooth operation of the sales engine, directly influencing revenue generation even without direct selling responsibilities. The work performed by Sales Operations Managers involves maintaining functional Customer Relationship Management (CRM) systems, generating insightful reports, establishing efficient workflows, and analyzing performance data, all with the aim of enabling the sales team to concentrate on generating run rate and closing deals.Key Job ResponsibilitiesSales Process Optimization and ManagementData Management, Analytics, and Performance ReportingSales Forecasting and Strategic PlanningTechnology Stack Management and ImplementationCross-Functional Collaboration and AlignmentSales Performance Enablement and Training SupportSales Channel ManagementRequirementsBachelor´s degree in Business Administration, Engineering, Economics, or related fields.Typically requires at least 10 years of related experiences in Sales for Customer Service OperationsAdvanced Excel and PowerPoint: Proficient in creating presentations and analyzing data.Strong analytical mindset and ability to translate insights into actionable plansAdvanced English SkillsAdvanced Spanish SkillsWhy is Samsung Electronics the place to be?Join a Global TeamWork with a dynamic and diverse team, constantly interacting with different cultures.Tackle Big ChallengesOur history is built on overcoming challenges and striving for excellence. Join us in pushing the boundaries of technology and innovation.Shape the FutureCollaborate in an open, innovative environment where your ideas come to life, creating products that redefine the future.Make an ImpactContribute to groundbreaking technologies that improve lives and support communities worldwide. At Samsung, your work truly makes a difference.Benefits:Comprehensive health and wellness programsProfessional development opportunitiesOpportunities for career advancementGlobal networking and collaboration