**Hybrid - São Paulo**
We are looking for a motivated and technically skilled Junior Analyst to provide IT field support. This role involves supporting hardware and software systems, troubleshooting technical issues and assisting in the deployment of digital solutions that enhance operational efficiency.
**In this role, you will**:
- Provide first-level IT support for factory floor systems including PCs HMIs printers scanners and network devices.
- Troubleshoot and resolve hardware software and connectivity issues in a timely manner.
- Assist in the setup configuration and maintenance of production-related IT infrastructure.
- Collaborate with cross-functional teams to ensure mínimal downtime and smooth IT operations.
- Document incidents solutions and standard operating procedures.
- Monitor system performance and escalate issues as needed.
- Ensure compliance with IT security policies and procedures.