Job Title: Customer Success Engineer
Key Responsibilities:
* Guide new users through onboarding, setup, and best practices.
* Document technical learnings, common patterns, and solutions derived from real customer interactions.
* Transform lessons learned into clear, actionable knowledge for both internal teams and external users.
* Create and maintain documentation, tutorials, and sample projects.
* Provide technical support via Slack, email, and meetings, helping users troubleshoot and resolve issues quickly.
* Collaborate with engineering to debug production issues and prioritize fixes.
* Help users architect scalable and efficient deployments using our platform.
* Lead customer-facing technical sessions, demos, and Q&As.
Qualifications:
* 2+ years in a developer-facing or technical support role (Customer Success, Solutions Engineering).
* Bachelor's or Master's degree in Computer Science, Computer Engineering, Electrical Engineering, or equivalent.
* Experience working with open-source generative AI models.
* Familiarity with Kubernetes and cloud infrastructure.
* Excellent written and verbal communication skills.
* Proficient in Python and familiar with LLM ecosystems (e.g., Hugging Face, LangChain).
* Experience working with APIs, CLI tools, and deployment workflows.
* Ability to explain complex technical concepts clearly and concisely.