We're seeking a skilled IT professional to support our technology operations.
* Key responsibilities include:
o Troubleshooting and resolving technical issues with desktops, laptops, mobile devices, printers, and peripherals.
* Providing first-line IT support via phone, chat, or email for incidents and requests.
o User account management, onboarding/offboarding, and access requests
* Main point of contact for incident resolution and service requests.
* Performing hardware replacements and coordinating vendor repairs or warranty claims.