We are looking for a Technical Implementation Specialist to join our team. In this role, you will be responsible for working with leads and partners to deliver technical solutions that drive efficiency in fleet management.
Key Responsibilities:
* Technical pre-sale assistance, Wialon and IoT introduction, demo delivery, closing all the technical blockers.
* Continuous development of partners' technical expertise and understanding of the IoT domain.
* Software and hardware-related consultations and trainings for easy onboarding and partners' technical expertise enhancement.
* Full range of support activities for Wialon-based projects, including migration, retention, and onboarding new clients to Wialon types of projects.
Requirements:
* Advanced English and Spanish required; knowledge of Portuguese is a strong plus.
* Experience in positions of technical support or training or similar (management of technical variables + live interaction with customers).
* University degree (ideally computer engineering, systems or related/technical background).
* High productivity level and high speed of work in general – it is important for us how many unique letters you can write per day and how many phone calls/meetings you can handle with no quality loss.
* Outstanding time management skills – ability to set priorities, plan your day based on incoming requests, possible force majeure, tasks from the Team Lead, and your personal work goals.
* Strong knowledge of how to build fruitful partnership – provision of high-quality service, diplomacy, attention to details, honesty.
* Fast learner – we provide you with an extensive training program during your probation period, and with a plethora of training opportunities after that.
* Ability to switch focus easily within a high number of incoming tasks.
* Excellent business correspondence and communication skills.
What We Offer:
* Involvement in the growth and development of an international product IT company with a worldwide reputation.
* Challenging tasks that boost your technical and communicative creativity.
* Result-driven, friendly, and supportive team — we do an amazing job and are good friends after work.
* Work within GMT-3 (São Paulo) time zone from 9 to 6 with Brazilian state holidays.
Benefits:
* Compensation for medical insurance and working on your own equipment.
* 20 work days of vacation that can be divided as you need it.
* 5 paid sick leaves without a doctor's note.
* Family-friendly policy helping to balance and benefit both work and family life.
* Corporate presents.
* Financial support for participation in training and specialized courses you choose.
This is an exciting opportunity to join a dynamic team and take your career to the next level. If you have the skills and experience we are looking for, please submit your application.