Tech Support Expert
We are seeking a seasoned tech support professional to join our team and collaborate on a long-term project. The ideal candidate will have a background in technical support and the ability to identify and resolve complex problems efficiently.
The selected individual will provide top-notch technical assistance to customers and internal teams, troubleshoot and resolve intricate technical issues related to software and systems, work closely with other support teams to escalate issues as necessary, and analyze system logs and diagnostic data to pinpoint and diagnose problems.
About the Role
* Provide advanced technical support for customers and internal teams.
* Troubleshoot and resolve intricate technical issues related to software and systems.
* Collaborate with other support teams to escalate issues as necessary.
* Analyze system logs and diagnostic data to pinpoint and diagnose problems.
Requirements:
* Bachelor's degree in Computer Science, Electrical Engineering, or a related field.
* 4-5+ years of experience in technical support or a related field.
* Expertise in troubleshooting complex software and system issues.
* Proficiency in cloud environments (Azure, GCP, AWS) and Docker, Kubernetes.
* Familiarity with programming languages such as Java, Python.
* Knowledge of operating systems, databases, and networking protocols.
What We Offer:
* A dynamic work environment with opportunities for growth and development.
* A competitive compensation package.
* A comprehensive benefits program.