Role Overview
Sr. Customer Success Analyst is a key position in our organization, responsible for delivering exceptional service to customers.
Key Responsibilities
* Troubleshoot complex customer requests with precision and attention to detail.
* Manage the global support queue effectively to ensure timely resolution of issues.
Technical Skills Required
* Web applications analysis using Chrome Developer Tools.
* API testing and validation using Postman or cURL.
* Conduct IIS and SSL diagnostics on Windows Application Servers.
As a Sr. Customer Success Analyst, you will be a trusted technical advisor to customers, providing them with high-quality solutions to critical support issues. You will be part of a team that works collaboratively to achieve excellent service delivery.
Requirements
* Demonstrate strong analytical skills to identify and resolve complex issues.
* Excellent communication and interpersonal skills to interact with customers and colleagues.
Benefits
As a member of our team, you can expect a dynamic work environment, opportunities for growth and development, and a competitive compensation package. We value diversity, equity, and inclusion in the workplace and strive to create an environment where everyone feels welcome and valued.