About the Role
We are seeking a highly skilled Business Technical Service Analyst to join our team. This individual will be responsible for establishing strong relationships with clients, understanding their business needs and objectives, and providing exceptional technical support and guidance.
Key Responsibilities:
* Develop and maintain long-term relationships with clients.
* Evaluate client business requirements and guide them on utilizing standard solutions while maximizing revenue.
* Convert client business requirements into detailed technical specifications and present them internally and externally.
* Gain and maintain knowledge of critical business impact issues from Service Desk.
* Assist with documentation and maintenance of client system environments.
* Participate in release management and ensure code releases do not negatively impact client operations.
Requirements:
* Bachelor's degree in Information Technology or related field.
* Solid experience in Oracle Database and PL/SQL development.
* Previous experience consulting with clients to meet business needs.
* Experience in requirements gathering, technical design, and technical presentation.
* Advanced English level for speaking, listening, and writing.
What We Offer:
* Flexibility to work from home.
* A people-centered environment.
* Contact with teams from different countries.
* An attractive policy of salary and benefits.