Job Overview
We are seeking an experienced Service Delivery Manager to join our team.
* Design and maintain an on-call and coverage plan that ensures all critical skills are available when needed.
* Owning the incident management process for your accounts, priorities, roles, communication cadence, escalations, and post-incident reviews.
* Defining and monitoring key service metrics (e.g., MTTA, MTTR, SLA compliance) and drive improvements based on them.