Location: Remote (LATAM only)Contract: Full-time (40h/week)Compensation: USD $14,000 – $18,000 gross per year (depending on experience)Languages: Fluent English required, with familiarity in FrenchSeniority: 3+ years in B2B SaaS Customer SupportStart Date: ASAPWe’re hiring a Customer Support Specialist with strong technical capabilities to help us deliver high-quality, reliable support at scale.At FullEnrich, support is central to the product experience. Our customers rely on our data for revenue-generating workflows. That means our responses must be accurate, structured, and genuinely helpful, not just fast.About FullEnrichFullEnrich helps businesses find accurate emails and phone numbers to reach the right people.Unlike most enrichment tools that rely on a single source, FullEnrich aggregates 20+ data providers into a waterfall system that automatically tests multiple sources to return the best available contact data.We are a profitable B2B data platform used by 3,000+ customers, with around 2,000 new signups every week. Our product supports sales, recruiting, marketing, and operations teams worldwide.We’re a remote-first team of 20+ people across the US, UK, and Europe. We value ownership, clarity, and high standards in how we work.What You’ll DoRespond to customer questions via Intercom (chat & email) and SlackTroubleshoot product, billing, and account-related issuesHelp customers troubleshoot API requests, bulk CSV uploads, credit usage questions, and external tool integrations (e.g. HubSpot, Salesforce, Zapier)Investigate issues using internal documentation and tools before escalatingManage multiple real-time conversations while maintaining clarity and qualityEscalate bugs with clear context and reproducible stepsImprove internal documentation when gaps are identifiedWe value thoughtful problem-solving. Clear explanations matter as much as technical accuracy.What We’re Looking For3+ years of experience in B2B SaaS customer supportStrong understanding of APIs, external tool integrations, and bulk data uploads (CSV)Comfortable troubleshooting technical issues independentlyExcellent written EnglishFrench familiarity required; fluency not necessaryExperience with Intercom or similar support toolsStructured, calm, and reliable in real-time chat environmentsBased in LATAM time zonesWhy Work at FullEnrichProfitable and growing with strong product-market fitA small team where your work has visible impactRemote-first and internationally distributedA support culture focused on quality, clarity, and accountabilityIf you take pride in delivering exceptional support and enjoy solving technical problems thoroughly, we’d be happy to hear from you.