About the Role
The Commercial Account Manager is responsible for managing and growing existing customer relationships while identifying new business opportunities. This role requires a deep understanding of customer needs, complex sales projects, strong relationship-building skills, and a proven track record of exceeding sales targets.
Key Responsibilities:
* Develop and execute account plans to achieve revenue growth and customer satisfaction goals.
* Build and maintain strong relationships with key decision-makers at existing customer accounts, ensuring customer satisfaction and retention.
* Proactively identify and pursue new business opportunities within existing accounts.
* Conduct regular account reviews and provide insightful business analysis to customers.
* Collaborate with other departments to support customer success.
Sales and Revenue:
* Achieve and exceed assigned sales quotas and revenue targets.
* Drive client retention, renewals, upsells, and cross-sells.
* Negotiate and close deals effectively.
* Manage the entire sales cycle from lead qualification to contract negotiation and customer onboarding.
* Contribute to the development of sales strategies and best practices.
* Gather market intelligence and share insights with the sales team.
Requirements and Qualifications:
* Proven track record of success in sales roles, preferably in the software industry.
* Experience with long sales cycles, request for proposals, and public tenders.
* Strong understanding of the software development lifecycle and enterprise IT environments.
* Experience with open source software, API management, and IAM technologies.
* Excellent communication, presentation, and interpersonal skills.
* Strong negotiation and closing skills.
* Ability to build and maintain strong customer relationships.
* Strong analytical and problem-solving skills.
* Proficiency in CRM systems and other sales tools.
* Bachelor's degree or equivalent preferred.
Benefits:
* A dynamic work culture that values flexibility.
* A flexible vacation/leave plan.
* Health, dental, and life insurance.
* An opportunity to work with cutting-edge technologies.
* An opportunity for professional growth and development.
* A fully remote position with occasional travel.
Diversity and Inclusion:
We value diversity and inclusion, believing it drives innovation and creates superior experiences for our customers, partners, and employees worldwide. We respect each individual's strengths, perspectives, and ideas, regardless of race, ethnicity, religion, gender, age, national origin, disability, sexual orientation, or veteran status.