Job Summary
The IT infrastructure specialist plays a pivotal role in ensuring seamless technology operations. This professional will provide hands-on technical assistance and troubleshooting, leveraging expertise in network infrastructure support, data center operations, and IT service management tools.
Key Responsibilities
* Provide on-site technical support for internal teams, customers, and vendors
* Troubleshoot and resolve complex technical issues related to network devices, data center operations, and ITSM tools
* Assist with implementing new technologies and processes to enhance operational efficiency
* Collaborate with cross-functional teams to resolve technical issues and improve overall service delivery
* Develop and maintain technical documentation and knowledge base articles
Requirements
* 3-5 years of experience in IT infrastructure support, data center operations, and ITSM tools
* Strong understanding of networking fundamentals, including network devices, protocols, and architectures
* Knowledge of data center infrastructure management applications and monitoring tools
* Experience with ITSM tools, preferably ServiceNow
* Basic knowledge of hardware, operating systems, and backup technologies
* Excellent communication and problem-solving skills