OverviewThis position is posted by Jobgether on behalf of a partner company. We are currently looking for a Gerente de Projetos / Programas in Brazil.This role offers the opportunity to lead and coordinate critical IT programs and projects, focusing on IT service management (ITSM) initiatives. You will oversee project planning, risk management, and scope control while ensuring alignment with strategic business objectives. Acting as a bridge between technical teams and stakeholders, you will drive the delivery of high-quality solutions using industry best practices and ServiceNow expertise. The position combines hands-on technical knowledge with leadership, fostering collaboration, efficiency, and innovation. It is ideal for a professional who thrives in a dynamic environment and is motivated to make tangible impacts on project outcomes and organizational growth.
Accountabilities
Lead and manage IT programs and projects with a focus on ITSM initiatives using the ServiceNow platform
Plan, estimate, and monitor project timelines, budgets, and deliverables to ensure successful execution
Identify and mitigate risks, managing project scope while aligning with PMBOK standards and business objectives
Coordinate and guide technical teams, facilitating collaboration and clear communication across all stakeholders
Ensure adherence to best practices in workflow automation, scripting, and platform configuration
Develop reports, dashboards, and documentation to track project performance and progress
Act as the primary point of contact for stakeholders, translating business needs into actionable technical plans
Requirements
Strong expertise in IT Service Management (ITSM) and ServiceNow platform functionality
Proven experience in program and project management, including planning, estimation, risk, and scope management
Familiarity with PMBOK® methodology and application in IT projects
Technical proficiency with APIs (Scripted REST API), scripting in ServiceNow (Script Include, Client Script, Business Rules)
Hands-on experience with Workflow, Flow Designer, Scheduled Jobs, and other ServiceNow automation tools
Knowledge of ServiceNow ACLs, UI Policies, tables, and views
Excellent communication skills to coordinate effectively with technical teams and stakeholders
Benefits
Learning and development incentives (e.g., Udemy programs)
Corporate English classes at affordable rates
Opportunity to work remotely
Exposure to challenging projects with high impact on business and technology
Collaboration within a skilled and innovative team environment
Why Apply Through Jobgether?
We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role\'s core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.
We appreciate your interest and wish you the best!
Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.
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