IT Desktop Support Technician (Onsite – Brazil) Location: Hortolândia
Site: Rodovia SP 101, Campinas–Monte Mor, Km 9, Condomínio Techtown
Schedule: Monday to Friday (5 days onsite)
Job Type: Independent Contractor
We are hiring an experienced IT Desktop Support Technician to provide onsite infrastructure and end-user support. This role requires hands-on expertise in troubleshooting, hardware support, and smart hands activities in a corporate environment.
Key Responsibilities:
Provide desk-side support & PC break/fix services
Troubleshoot hardware, software, and OS issues
Install and support desktops, laptops, printers & peripherals
Perform desktop imaging & application installation
Resolve Outlook and email-related issues
Support conference room setups and AV equipment
Deliver smart hands support for networking and IT hardware
Troubleshoot network connectivity & cabling issues
Work on incident management, problem management & root cause analysis
Manage and update tickets via tools like ServiceNow / Remedy
Technical Skills Required:
Strong experience in IT infrastructure field support (3–5 years)
Knowledge of TCP/IP, DNS, DHCP, VPN, RDP
Basic understanding of LAN/WAN environments
Experience with routers, switches, firewalls & network devices
Familiarity with Windows OS / Mac / Linux (preferred)
Hands-on experience with printers & peripheral troubleshooting
Must-Have Skills
Desktop Imaging
Application Installation & Support
Outlook Troubleshooting
Printer Support
Conference Room Management
Ticketing Tools Knowledge
Non-Technical Skills
Strong communication & customer handling skills
Ability to work independently and in a team
Proactive, result-oriented mindset
Ability to work under pressure and meet deadlines
Language Requirement
Bilingual – English & Portuguese (Mandatory)
Preferred Qualifications
Associate Degree in Electronics or related field
CompTIA A+ Certification (preferred)
OEM Certifications (Dell, Lenovo, etc.) are a plus