Job Title: Technical Implementation Expert
Job Description:
We are seeking a highly skilled Technical Implementation Expert to join our team. In this role, you will work closely with leads and partners to deliver technical solutions that drive efficiency in fleet management.
Your Responsibilities:
* Provide technical pre-sale assistance, introducing customers to Wialon and IoT solutions, and delivering demos to close technical blockers.
* Work with partners to develop their technical expertise and understanding of the IoT domain.
* Offer software and hardware-related consultations and trainings for easy onboarding and enhancement of partner technical expertise.
* Support partners through full-range activities for Wialon-based projects, including migration, retention, and onboarding new clients.
* Evaluate partner employees' expertise through certification and provide guidance on HW integration process and HW partners test accounts management.
* Holding public training sessions and webinars to extend the number of possible scenarios for using Wialon.
* Participate in department-wide process improvement initiatives and partner-related events based on capacity and relevant skill sets.
Our Expectations:
* You have advanced English and Spanish skills, and knowledge of Portuguese is a strong plus.
* You have experience in technical support or training roles (management of technical variables + live interaction with customers).
* You hold a university degree, ideally in computer engineering, systems, or related/technical background.
* You demonstrate high productivity levels and can manage your time efficiently, setting priorities and planning your day based on incoming requests and tasks.
* You possess strong knowledge of building fruitful partnerships, providing high-quality service, diplomacy, attention to details, and honesty.
* You are a fast learner and can adapt quickly to new situations and tasks.
* You have excellent business correspondence and communication skills.
Bonus Points:
* Experience in telematics or IoT industries provides valuable context for understanding client needs and company products.
What We Offer:
* Involvement in the growth and development of an international product IT company with a worldwide reputation.
* Challenging tasks that boost your technical and communicative creativity.
* A result-driven, friendly, and supportive team – we do an amazing job and are good friends after work.
* Work within GMT-3 time zone from 9 to 6 with Brazilian state holidays.
Benefits:
* Compensation for medical insurance and working on your own equipment.
* 20 work days of vacation that can be divided as needed.
* 5 paid sick leaves without a doctor's note.
* FAMILY-FRIENDLY POLICY – helping balance and benefit both work and family life.
* Corporate presents.
* Financial support for participation in training and specialized courses you choose.