Customer Support Leadership Role
The objective of this high-visibility position is to provide the highest level of escalation for customer issues impacting business relationships and sales opportunities with key customers.
Main Responsibilities:
* Lead interdepartmental teams to resolve critical customer issues by forming effective collaboration frameworks.
* Liaise with various functional organizations and business units to resolve complex customer challenges.
* Drive consistency across portfolio offerings and customer experiences.
* Maintain and improve procedures for customer and field personnel in escalation handling.
Requirements:
* Fully fluent in Portuguese, English, and Spanish, both written and verbal communication skills.
* Minimum 10 years of experience in customer-facing sales and/or service delivery roles.
* Past experience as Escalations Engineer/Manager, Technical Account Management, Engineering Management, Customer Support Management, or similar roles is desired.
* A customer-centric attitude and focus on delivering best-in-class service for customers and collaborators are essential.