About the Role
We are seeking a seasoned Program Manager to drive seamless coordination and operational excellence across our business teams and service functions.
Key Responsibilities:
* Act as the primary connection between business teams and service teams, ensuring smooth communication and goal alignment.
* Coordinate cross-functional teams, optimize processes, and allocate resources across quality assurance, training, delivery, and process management to maximize efficiency.
* Develop and manage program plans, budgets, and priorities while identifying risks and implementing proactive solutions.
What We're Looking For
* Bachelor's degree or higher in Project Management, Business Administration, or a related field.
* 3+ years of experience in project or program management, preferably with a strong understanding of service operations.
* Exceptional leadership & collaboration skills – Ability to work across teams and drive initiatives forward.
* Proficiency in project management tools and strong analytical thinking.
* Fluency in English & Portuguese – Excellent communication skills in speaking, listening, reading, and writing.
Bonus Points If You Have
PMP, PgMP, or similar certifications. Experience in process optimization and standardization within service functions.
This is an exciting opportunity to be part of a dynamic team where learning never stops.