The role of an IT Support Analyst involves providing remote computer and IT system support to employees.
Key Responsibilities:
* Analyze issues and formulate solutions
* Troubleshoot system, application, and hardware issues
* Ensure customers are updated on ticket progress
* Work remotely with customers to solve problems
* Utilize internal IT Knowledge Base to provide and find solutions to known issues
* Use external information to research and resolve issues when needed
* Consistently update the ticket tracking system with status and fixes
* Properly escalate issues to necessary parties as required
Qualifications:
* A degree in Information Systems or equivalent program is preferred
* Demonstrated ability to deliver IT solutions within a corporate environment
* Experience working in mixed Mac and Windows environments
* Previous experience in centrally managed computer systems
* Prior experience supporting A/V environments is a plus
As this position requires strong analytical and problem-solving skills, excellent communication skills are also essential for effective collaboration and issue resolution.