We're Hiring | Customer Success Assistant | eNor SecuritieseNor Securities is a growing company specialized in digital assets and asset tokenization.Our team brings togetherextensive experience in both traditional and digital financial markets, operating with innovation, security, and excellence.We are looking for a proactive and curious Customer Success Assistant eager to develop knowledge in blockchain, digital assets, technology, and customer experience within a dynamic and innovative environment.Main Responsabilities: • Support the customer journey, ensuring a positive experience with our products and services; • Assist in customer relationship management through email, chat, phone calls, and meetings; • Monitor customer engagement and support retention and experience improvement initiatives; • Support the onboarding of new clients by helping present our platform and solutions; • Collect customer feedback and share insights with internal teams; • Assist in tracking Customer Success metrics and KPIs.Requirements: • Strong verbal and written communication skills; • Organization and willingness to learn; • Empathy and customer-focused mindset; • Proactive profile and ability to work collaboratively in a team environment; • Intermediate or advanced English skills; • Basic knowledge of Excel and PowerPoint; • Familiarity with tools such as Google Workspace and Canva; • Currently pursuing a degree (from the 3rd semester onward) in Communication, Advertising, Marketing, or related fields or graduated in these area.Nice to have: • Previous experience in customer service, support, or customer relationship roles; • Interest in digital products, fintechs, SaaS, or blockchain technology; • Basic understanding of metrics such as NPS, churn, and product adoption; • Familiarity with CRM and AI tools; • Interest in building a career in Customer Success, technology, or customer relationship management.If you identify with an innovative and collaborative environment and want to be part of a company shaping the future of digital finance, we would love to hear from you.Send us your resume or tag someone who would be a great fit.#Hiring #Assistant #CustomerSuccess #CS #Blockchain #DigitalAssets #Fintech #Web3 #Tokenization #eNorSecurities