Job Title: Business Relationship Manager
About the Role
We are seeking a skilled and dedicated professional to maintain long-term relationships with our clients. As the main point of contact for multiple accounts, you will be responsible for overseeing business growth from onboarding to account lifetime.
Your primary objective is to assist in revenue-generating opportunities and provide exceptional support to ensure our partners' confidence in us.
Key Responsibilities
* Navigate clients through the platform, introducing new and existing features, addressing concerns, and providing solutions to issues.
* Foster continued business by nurturing relationships and delivering unmatched value to clients.
* Communicate clearly and efficiently with clients through various channels to resolve their concerns.
* Work independently to meet client satisfaction while collaborating with team members as needed.
* Track daily tasks and report weekly performance according to assigned KPIs.
* Pursue ongoing self-education in industry knowledge and platform features.
Required Skills and Qualifications
* Strong understanding of direct response marketing principles.
* Excellent negotiation and strategy implementation skills.
* Outstanding verbal and written communication abilities.
* Proactive and reactive problem-solving skills.
* Exceptional customer service skills.
* Effective time management, planning, and prioritization.
* Above-average organization and quick learning abilities.
* Fluent English and Portuguese language skills; Spanish language skills are an asset.
Why This Role Matters
This role offers the opportunity to build lasting relationships with clients, drive business growth, and make a meaningful impact on our partners' success.