As an Account Manager, you will play a pivotal role in building and maintaining strong client relationships through clear communication and reliable service.
The primary objective of this position is to ensure that clients feel informed, supported, and confident in the progress and outcomes of their projects.
You will be responsible for managing meetings, setting expectations, sharing updates, and presenting final work to clients.
Main Objectives
* Client Collaboration and Project Oversight:
o Work with clients to understand their marketing goals and translate them into clear, actionable tasks.
o Utilize project management tools to assign tasks and track progress internally.
* Review final deliverables before submission to ensure they align with client expectations and goals.
* Serve as the main point of contact for clients, providing regular updates, addressing concerns, and delivering exceptional customer service throughout the project lifecycle.
Additional Skills
* Strategic Thinking:Able to understand client goals and shape big-picture plans that guide execution.
* Verbal & Written Communication:Strong communicator who can clearly explain timelines, manage expectations, and present deliverables in a way that builds trust.
* Emotional Intelligence:Skilled at reading situations, navigating client personalities, and staying calm and professional under pressure.
* Time Management:Able to balance meetings, client communication, and planning without losing sight of deliverable deadlines.
* Presentation Skills:Comfortable leading client meetings, walking through results, and representing the agency in a polished, confident way.
Reporting Relationship and Key Performance Indicators (KPIs)
* This role reports to the Senior Account Manager.
* Client Satisfaction Score (CSAT):9/10 or higher average score from client check-ins or post-project feedback.
* Client Retention Rate:93%+ of clients renew or continue service.
* Project Delivery Accuracy:95%+ of deliverables are approved by the client without major revisions.