It systems engineer

Working at a dynamic organization: We Wow Your World


Key Responsibilities:

* Manage daily operational activities, ensuring stable, secure, and efficient running of the assigned IT service(s), proactively resolving issues and optimizing operational processes.
* Identify, recommend, and implement improvements to enhance service quality, reliability, and efficiency. Actively drive continuous improvement initiatives within the assigned services.
* Ensure comprehensive, accurate, and up-to-date documentation of service processes, configurations, and relevant knowledge articles. Facilitate knowledge sharing across stakeholders.
* Support the financial management of the service(s), providing information and analysis related to cost control and budget adherence, as required by responsible stakeholders.
* Support escalation management by providing technical expertise and assistance for service-related issues, helping ensure timely resolution and clear communication.
* Actively support adherence to security standards and policies within service operations, ensuring compliance with organizational security guidelines.


Qualifications:

* Bachelor's degree in Computer Science, Information Technology, or related field, or equivalent practical experience, combined with several years of relevant work experience.
* Three years of experience in managing or supporting Service Desk activities, Workplace Life Cycle, Client Configuration, Mobile Device and/or Client Access & Policy services.
* Proficiency in IT FrontEnd Services, processes, and tools.
* Strong understanding of ITIL processes.
* Excellent communication and stakeholder management skills.
* Analytical and problem-solving abilities.