About UsJoin us at Orange BusinessWe are a network and digital integrator that understands the entire value chain of the digital world, freeing our customers to focus on the strategic initiatives that shape their business.Every day, you will collaborate with a team dedicated to providing consistent, sustainable global solutions, no matter where our customers operate. With over 30,000 employees across Asia, the Americas, Africa, and Europe, we offer a dynamic environment to develop and perfect your skills in a field filled with exciting challenges and opportunities.About The RoleAccountable for establishing and maintaining a satisfactory long-term relationship with customer, managing customer expectations, and contributing to full-cycle customer satisfaction feedback. The role requires taking ownership of Service Management Activities (covering Availability Management, Change Management, Configuration Management, Incident Management and Service Level Management) for certain specific services while in run phase (specific services – as globally agreed).About YouKnowledge and abilities:Excellent customer service skills Good leadership skills Ability to build relationships with peers ,stakeholders and the management Excellent interpersonal skills Good time management, organizational and communication skills Ability to work under pressure and deal with multiple tasks concurrently Proactive, self-motivated Problem solving skills Matrix Management Excellent knowledge of Service Management tools / processes Education, qualifications, and certifications: Degree / Diploma Holders with good Telecom / and IT infrastructure (Sever / Cloud / Security etc) ITIL desired Excellent verbal & written communication skills in English and Spanish Knowledge in ExcelWhat We OfferGlobal Opportunities: Work in multi-national teams with opportunity to collaborate with colleagues and customers from all over the world.Flexible Work Environment: Flexible working hours and possibility to combine work from office and home (hybrid ways of working).Professional Development: training programs and upskilling/re-skilling opportunities.Career Growth: Internal growth and mobility opportunities within Orange.Caring and Daring Culture: Health and well-being programs and benefits, diversity & inclusion initiatives, CSR and employee connect events.Reward Programs: Employee Referral Program, Change Maker Awards.Only Your Skills MatterNA