Sales and Support Representative
Our company aims to provide an exceptional experience for users through fast financial transactions, investing, and trading.
We are a global platform with over 450 professionals from 15 countries. Our geographic coverage spans across South-East Asia, Europe, South America, Africa, and Australia.
Your Role:
* Respond to customer inquiries in chats and tickets based on our knowledge base and training materials.
* Maintain performance levels according to department standards.
* Stay updated on company policies, announcements, and updates to communicate effectively with customers.
* Adhere to assigned working hours and demonstrate punctuality during scheduled shifts.
* Identify and report system errors or service disruptions to your team lead or mid/senior agents.
* Escalate complex customer issues to ensure proper follow-up and resolution.
Requirements:
* You should speak English fluently and have basic knowledge of Spanish and Portuguese.
* Excellent communication skills and quick problem-solving abilities are essential.
* You must possess excellent customer service skills: empathy, accuracy, compassion, responsiveness, resourcefulness, and conscientiousness.
* You are expected to work a schedule from Monday to Friday (3 PM to 11 PM GMT+3) with Saturday and Sunday as days off.
Nice to Have:
* Work experience in customer support is beneficial.
* Familiarity with Jira and Confluence can be advantageous.
What We Offer:
* Expertise development opportunities.
* A collaborative work environment with top-notch professionals.
* Opportunities for networking, exchanging experiences, and internal and external training.
* The ability to affect results without bureaucracy.
* Comfortable working conditions, including remote work options.
* Rich corporate life.
* Stability, competitive official salary, and advanced benefits system.