About EdgeUno
EdgeUno is Latin America's leading-edge infrastructure company, delivering internet, cloud, and bare-metal services across more than 40 cities in 20 countries. Headquartered in Miami, with a strong presence throughout the region, EdgeUno empowers hyperscalers, carriers, and enterprises to connect faster, operate smarter, and scale confidently. Our mission is simple: "Your Key to LatAm."
Role Summary
EdgeUno is looking for a highly experienced and hands-on Senior IT System Engineer/Administrator to join our IT/IS Team. This is a critical role focused on the architectural evolution, administration, and automation of our core systems and platforms, including BSS/OSS environments, system integrations, and internal infrastructure.
You will be instrumental in designing robust architectures, driving system automation and integration initiatives, managing BSS/ODD platforms, and supporting the company's broader digital transformation and AI enablement efforts.
This role is ideal for a senior-level professional who enjoys a balance of strategic design, deep technical execution, and cross-team collaboration in a dynamic, fast-paced environment.
Core Responsibilities
Architecture & Infrastructure
* Help designing, implementing, and maintaining systems architecture across internal infrastructure and service platforms.
* Ensure high availability, scalability, and security for mission-critical systems (including BSS, OSS, and internal tools).
* Standardize and modernize system deployment strategies across environments (on-premises and hybrid-cloud).
Systems Management & Automation
* Administer and support enterprise-grade Windows and Linux-based systems and services.
* Lead automation efforts for configuration, deployment, monitoring, alerting, and operations using tools like Ansible, Grafana, Intune, NetBox, Kentik, SAP B1, SQL, Zabbix, Terraform, WHMCS, Zoho Suite, CI/CD pipelines, etc.
* Maintain and evolve Infrastructure-as-Code (IaC) and configuration management standards.
BSS/OSS Platform Oversight
* Manage and optimize Business Support Systems (BSS), Operations Support Systems (OSS), and their integrations with customer-facing and internal tools.
* Ensure data integrity, process consistency, and platform extensibility.
* Collaborate closely with Product Owners and System Architects, SW Developers, and other stakeholders to evolve these platforms as business requirements change.
Systems Integration & Engineering
* Develop and maintain integration solutions between internal and third-party systems using APIs and middleware technologies.
* Support data pipelines and process automation across systems with experience in tools like, AirByte, Make, n8n, Kentik, Zappier, etc.
* Participate in performance tuning and incident resolution involving complex systems interactions.
AI Enablement
* Collaborate with Data Science, DevOps, SW Development, Product, and Engineering teams to help identify opportunities for integration and automation across our systems landscape.
* Contribute to the operationalization of AI tools, agents, and pipelines into platform architecture.
Documentation & Collaboration
* Write and maintain system documentation, architectural diagrams, runbooks, and operational playbooks.
* Provide mentorship and knowledge sharing within the team.
* Work cross-functionally with developers, network engineers, and product owners to align on strategic initiatives.
Requirements
* Bachelor's degree in Computer Science, Systems Engineering, Information Technology, or a related field (or equivalent experience).
* 10+ years of experience in IT system engineering, infrastructure operations, or systems architecture roles.
* Proven experience in Windows and Linux systems administration and enterprise infrastructure management.
* Strong understanding of BSS/OSS platforms, including architecture, customization, and lifecycle management.
* Familiarity with CI/CD practices, version control systems (Git/GitLab), and agile delivery environments.
* Solid foundation in networking, security, and systems observability.
* Experience with systems integration, API-driven automation, and middleware architecture.
* Ability to work independently, learn quickly, and lead technical initiatives from design to deployment.
* Strong communication skills in English (Portuguese or Spanish are a plus).
* Previous experience in telecom, hosting, datacenter, or infrastructure service providers is a plus
Nice to Have
* Background in telecom, cloud service providers, or infrastructure-heavy environments.
* Experience with containerization (Docker/Kubernetes).
* Exposure to AI/ML workflows and how to embed them in operational systems.
* Familiarity with ITIL or Cobit methodologies.
What We Offer
* Competitive compensation with regional scope and influence.
* A strategic role in one of LATAM's fastest-growing digital infrastructure companies.
* Opportunity to shape technical solutions that drive major revenue growth.
* Collaborative, multicultural, and execution-driven team.
Note: Please submit your resume in English.