**Job Title:** Field Support Specialist
In this role, you will be responsible for providing technical support to customers in the field. You will work closely with internal teams to resolve technical issues and ensure customer satisfaction.
This is a unique opportunity to work with cutting-edge technology and make a real impact on our customers' businesses. If you have a passion for problem-solving and enjoy working in a fast-paced environment, then this role may be perfect for you.
Key Responsibilities:
• Install, upgrade, troubleshoot, and maintain enterprise software and related hardware
• Support video management, situational awareness, and dispatch solutions — onsite and remotely
• Own technical issues end-to-end and coordinate with internal teams to resolve them fast
• Travel to customer sites (up to 75%) for project deployment and delivering hands-on training
• Manage the customer lifecycle from onboarding to long-term success
• Drive product adoption through training, usage analysis, and practical guidance
• Build strong relationships with customer stakeholders, from technical teams to executives
• Identify upsell and expansion opportunities and work closely with Sales
Requirements:
• Fluent Portuguese, Spanish, and English
• Degree in Engineering, Computer Science, IT, or equivalent experience
• Experience in physical security/video surveillance environments
• Strong background supporting enterprise software in LAN/WAN environments
• Solid networking knowledge (TCP/IP, LAN/WAN, Multicast)
• Experience with Windows Server, virtualization, MS SQL Server, and hardware (RAID, NAS/SAN)
• Customer-facing mindset with clear communication and presentation skills
• Experience with tools like Salesforce, Zoho, Aha, and Microsoft 365
• Willingness to travel frequently and handle shifting priorities
Nice to Have:
• 5+ years in customer-facing technical roles (support, professional services, pre/post-sales)
• Relevant certifications (Cisco, MCSE, Project Management)
• Experience reading SOWs and presenting to executive audiences
Join us today and take your career to the next level!