Job Summary
We are seeking a skilled Operations Specialist to join our team. This role is ideal for individuals who enjoy working in logistics and providing exceptional customer service.
* Main Responsibilities:
* Monitor ongoing delivery routes and communicate with drivers and shippers via phone and live chat.
* Collaborate with internal teams to ensure seamless delivery operations.
* Analyze data to identify areas for improvement and implement changes to enhance efficiency.
Requirements
* Key Qualifications:
* Proficiency in English language required.
* Able to work based on Eastern US time zone (EST).
* Prior experience in logistics, call center, customer support or account management highly valued.
Why Choose Us?
We offer a dynamic and supportive work environment that fosters growth and development.
As an Operations Specialist, you will play a critical role in ensuring the success of our delivery operations.