Department Operations- LevelExperienced (Individual Contributor)- LocationBrazil - São PauloThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.
- Create and develop improvements in rules to prevent chargeback and optimization of payment approvals;
- Transmit to the regional team of developers the needs of the model for the Brazilian market;
- Independently Identify primary issues, form hypotheses, structure and conduct data analyses and draw conclusions/recommendations to build new Fraud rules and models or propose changes to the existing ones;
- Propose creative approaches to issues that require feature creation/changes and build impact analysis to justify the implementation of such features in order to improve our Fraud defenses;
- Create compelling presentations and effectively communicate key findings within own scope, adjusting the communication style for the intended audience (from junior analysts to senior management).
**Requirements**:
- Bachelor's degree;
- Intermediate English;
- Advanced level of SQL;
- Python is a plus;
- Previous experience in analytical roles;
- Experience in Fraud Prevention is a differential.