Job Title: Bilingual Care Scheduler
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Job Description:
* We are seeking a highly skilled and experienced Care Scheduler to join our team. As a key member of our scheduling department, you will be responsible for managing caregiver schedules, call-outs, and no-shows to ensure continuous client coverage.
* You will handle inbound (and some outbound) scheduling calls and texts from caregivers, clients, and agencies, using your exceptional communication skills to resolve scheduling conflicts and provide top-notch customer service.
* In this role, you will work closely with our AI-enhanced platform, utilizing your technical expertise to identify coverage gaps and resolve scheduling conflicts in real-time.
* You will document updates accurately in the system to avoid missed calls or service disruptions, collaborate with teammates to ensure smooth handoffs across shifts and 24/7 coverage, and provide feedback and suggestions to improve scheduling processes and the client's platform.
Required Skills and Qualifications:
* 1–2+ years in U.S. healthcare operations, patient coordination, or provider support roles.
* Proven experience speaking with physicians, clinic staff, or healthcare providers.
* Familiarity with EMR/scheduling systems (e.g., WellSky, AxisCare, ClearCare).
* Tech-savvy and quick to learn new platforms; comfortable working with AI-driven tools.
* Strong problem-solving skills with the ability to resolve urgent scheduling conflicts.
* Past experience working with U.S.-based teams in a fully remote role setup.
Benefits:
* Potential for profit share based on performance.
* Fully WFH, forever.
* Unlimited PTO.
* Potential Growth Opportunities.
About Us:
We are a tech-enabled scheduling service transforming the home care industry. Our AI-powered platform helps agencies ensure reliable caregiver coverage and deliver quality care to clients. We're growing quickly and looking for experienced Remote Home Care Schedulers to join our team and provide high-volume scheduling support for home care agencies.