Business Technical Service Analyst
We are looking for a Business Technical Service Analyst with relevant experience in client-facing roles and PL/SQL to join our team. As part of our growth, we are expanding our operations in Latin America & The Caribbean.
The ideal candidate will establish positive relationships with clients, understand their business needs, and provide technical support and services.
Responsibilities
* Evaluate client requirements and guide them to utilize standard solutions while maximizing revenue.
* Participate in converting client requirements into detailed technical specifications and present them internally and externally.
* Maintain knowledge of critical business impact issues from the Service Desk.
* Assist with document maintenance and client system environments.
* Participate in release management between teams and ensure code releases do not negatively impact client operations.
Requirements
* Bachelor's degree in Information Technology or related field.
* Solid experience in Oracle Database and PL/SQL development.
* Previous experience consulting with clients to meet business needs.
* Advanced English level for speaking, listening, and writing.