Sr. Technical Representative, IT Operations (Barueri - Sao Paulo)
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Job Title
Sr. Technical Representative, IT Operations (Barueri - Sao Paulo)
Job Description
The Sr. Technical Representative, IT Operations will provide technical support to the organization's staff. You will maintain, analyze, and troubleshoot computer systems, hardware, software, and peripherals. You will escalate issues to ensure tickets/incidents are resolved according to SLAs.
Responsibilities
Troubleshoot connectivity issues: Network, File Shares, Software
Support operation of Operating Systems (Windows and Mac OS)
Handle hardware and application support queries escalated from the support desk
Escalate issues and involve experts to resolve problems quickly
Collaborate with IT team on branch builds and upgrades
Maintain knowledge of company guidelines and procedures
Manage IT records and tracking
Use tools to load, copy, and customize OS configurations for deployment
Ensure work requests are completed with proper documentation
Resolve third-tier hardware and software issues
Monitor server and network performance and assist in system improvements
Escalate problems to appropriate resources
Track hardware and software inventory
Explain technical issues clearly and provide step-by-step instructions
Provide customer feedback and recommend new products
Test computer components to maintain system functionality
Collect data, evaluate options, and suggest actions to meet IT objectives
Requirements
Diploma or ongoing studies in Computer Science or related field
Availability to work from 1 PM to 10 PM
B2/B2+ English proficiency
At least 1 year of experience in IT support roles
Knowledge of Windows & Mac OS network configuration
Knowledge of PC Maintenance and Repair
Experience managing DNS and Active Directory
What You Get
Remuneration based on skills
Performance bonus
Private medical plan
Life and disability insurance
Discount programs
Location
BRA Barueri - Alameda Itapecuru
Additional Information
Full-time position. If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents.
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