Job Title: Technical Support SpecialistAs a key member of our team, you will be responsible for ensuring the stability, security, and efficiency of all company systems. This role is critical to advanced technical support, administration, and ongoing optimization of infrastructure.Key Responsibilities:Prepare projects and technical specifications, install, configure, provide support and manage various operating systems, access solutions, antivirus, and specific applications.Manage storage, backup, and server virtualization solutions.Work in administration and deployment of Microsoft, Linux, VMware, and Hyper-V Servers.Monitor the implementation of new services in the environment, aiming to assimilate new technologies.Maintain all environments managed, keeping them updated and configured in accordance with customer guidelines and best market practices.Monitor and test environmental continuity procedures, recording them.Develop and distribute software/configuration packages on a large scale.Install and maintain server hardware.Interact with manufacturers and service providers if necessary.Provide support to the service desk in incidents and problems to resolve issues that exceed solution conditions in that area.Analyze the problems presented, opening problems in the company's support system, aiming for their resolution.Analyze and research causes, solutions, technologies, and costs involved in solving the problems encountered.Recommend environmental improvement solutions.Perform hands-on fixes, including installing and upgrading software, installing hardware.Owns and drives issues to resolution, including escalation to specialized resources within the broader IT organization.Remains engaged on issues until resolution.Provide Tier 2 technical support for client facilities such as video conferencing and audio conferencing services.Lead, coordinate, and participate in improvements as they relate to the on-site IT environment.Serves as an advocate for the organization's information security management system.