Remote IT Support Job
An exciting opportunity has arisen for a skilled and motivated IT Support Analyst to join our team. As a remote worker, you will provide top-notch technical assistance to employees across various platforms.
The ideal candidate will possess excellent problem-solving skills, a strong customer-centric approach, and the ability to work efficiently both independently and as part of a larger team. Strong knowledge of various technologies and adaptability are essential in this role.
* Main Responsibilities:
* Analyze complex issues and develop effective solutions
* Troubleshoot system, application, and hardware problems
* Maintain open communication with customers regarding ticket progress
* Utilize internal resources and external information to resolve issues
* Regularly update ticket tracking systems with status and resolutions
* Evaluate situations that require escalation to higher-level authorities
Required Qualifications and Skills:
To excel in this position, you should have:
* A degree in Information Systems or equivalent experience
Desired Skills and Experience:
* Knowledge of delivering IT solutions within corporate environments
* Experience working in mixed Mac and Windows environments
* Additional benefits include experience in the advertising and marketing industry, centrally managed computer environments, and supporting A/V settings