IT Support Professional
We are seeking a highly skilled IT support professional to join our team. As a key member of our technical staff, you will be responsible for providing top-notch support to our employees, both on-site and remotely.
About the Role
This is a dynamic opportunity for a motivated and forward-thinking individual who is passionate about delivering exceptional service and support. You will be working closely with our leadership team to evaluate and implement new technologies that enhance productivity and security.
Key Responsibilities
* Install, configure, and maintain computer hardware, software, systems, and networks for all employees.
* Serve as the first point of contact for internal IT support requests, providing timely troubleshooting and resolution for Windows, macOS, and mobile devices.
* Manage user accounts, permissions, and access controls across various platforms.
* Support the deployment and integration of new productivity and collaboration tools.
* Monitor and maintain endpoint security, including antivirus, firewalls, VPNs, and multi-factor authentication (MFA).
Requirements
* A working level of spoken and written English.
* Proven experience in IT support, systems administration, or a similar role, preferably in a startup or fast-paced environment.
* Deep knowledge of computer systems, networks, operating systems (Windows, macOS, Linux), and cloud platforms.
* Strong troubleshooting and diagnostic skills; ability to solve problems independently and communicate solutions clearly.
Working Hours
Our operating hours are from 9 am to 5 pm MST. We offer a competitive compensation package and a range of benefits to support your career growth and well-being.