About This Role
* As a Business Technical Service Analyst, you will be responsible for establishing positive relationships with clients to develop and maintain long-term business connections.
* You will assist in evaluating client business requirements, estimating effort, and guiding clients to utilize standard solutions while maximizing revenue.
* You will participate in converting client business requirements into detailed technical specifications and present them internally and externally while securing requirement sign-off.
Your Key Responsibilities
1. Gain and maintain knowledge of critical business impact issues from the Service Desk.
2. Assist with documenting and maintaining client system environments by keeping records of client functionality, environment, and client-specific documentation.
3. Participate in release management between Service Desk, Compliance, and Project teams as well as client activities such as Payment Card Industry audits and internal projects.
Requirements
* Relevant experience or degree in Information Technology or a related field.
* Solid experience in Oracle Database and PL/SQL development.
* Previous experience consulting with clients to meet business needs.
* Experience in requirements gathering, technical design, and technical presentation.
* Advanced English level for speaking, listening, and writing.
What We Offer
* A flexible work environment that allows for remote work.
* A people-centered environment that promotes collaboration and teamwork.
* The opportunity to work with diverse teams from around the world.
* An attractive salary and benefits package.