The System Administrator provides technical and functional support for business-critical applications. They troubleshoot, monitor system health, collaborate with vendors, and ensure optimal application performance.
Key Responsibilities:
* Provide Level 2/3 support for LIMS, SAP, EHS-INTELEX, DIMEP, MATICS, ST-One, and THINGWORX.
* Troubleshoot incidents, service requests, and change requests, ensuring timely resolution.
* Monitor application health, performance, and integrations.
* Support end users across multiple countries and languages.
* Maintain documentation, audit trails, and compliance with regulatory and security standards.
* Participate in system upgrades, testing, and deployment activities.
Required Skills & Experience:
* Experience supporting enterprise applications in manufacturing, quality, EHS, or IoT environments.
* Knowledge of Spanish and Portuguese language required.
* Familiarity with LIMS, SAP, EHS/ESG platforms, IoT data collection, and access control systems.
* Strong troubleshooting and analytical skills.
* Experience with SQL, Windows, Azure, and integration platforms.
* Ability to work with global teams and support users in multiple regions.
* Excellent communication and documentation skills.
Preferred Qualifications:
* Experience with cloud-based solutions and real-time production monitoring.
* Knowledge of compliance and regulatory requirements in manufacturing.
* Multilingual support capabilities (English, Spanish and Portuguese).