We are seeking a highly skilled and motivated professional to join our team as a Salesforce Business Analyst.
As a key member of our organization, you will be responsible for gathering and documenting business requirements, analyzing and optimizing business processes, designing and configuring Salesforce solutions, and collaborating with stakeholders to ensure successful implementation.
The ideal candidate will have in-depth knowledge of Salesforce Sales Cloud, Quote, Order and Contract Management, as well as experience with business case writing, wireframing, and flow diagrams. They will also possess strong analytical and problem-solving skills, effective communication and stakeholder management abilities, and a passion for innovation and creativity.
Key Responsibilities
* Gather and document business requirements: Engage with stakeholders to elicit, clarify, and translate business needs into functional specifications for Salesforce implementations.
* Business process analysis: Map, analyze, and optimize business processes, identifying gaps and opportunities for improvement using Salesforce functionalities.
* Solution design & configuration: Collaborate closely with IT and stakeholders to design, configure, and implement Salesforce solutions that align with organizational goals.
* Data analysis & reporting: Prepare technical reports, dashboards, and visualizations by collecting and analyzing business data and CRM trends.
* Testing & training: Conduct user acceptance testing (UAT), prepare training materials, and facilitate learning sessions for end-users to ensure successful adoption of new solutions.
* Stakeholder collaboration: Communicate clearly with business leaders, project managers, developers, and end-users to ensure requirements are fully understood and solutions deliver maximum value.
* Continuous improvement: Gather feedback post-implementation, monitor solution performance, and iterate on Salesforce configurations for ongoing optimization.
Requirements
* In-depth knowledge of Salesforce Sales cloud, Quote, Order and Contract Management Testing (UAT)
* Business case writing, wireframing, and flow diagrams.
* Salesforce configuration and administration.
* Basic programming/scripting (Apex, SOQL) is advantageous.
Soft Skills
Analytical thinking & problem-solving.
Effective oral and written communication.
Requirement gathering & documentation.
Process mapping & diagramming.
Stakeholder management & facilitation.