Job Title: Technical Support Specialist
Job Description:
As a Technical Support Specialist, you will provide critical technical assistance to ensure the smooth operation of our IT infrastructure. Your primary responsibility will be to troubleshoot and resolve complex technical issues in a timely and efficient manner.
Key Responsibilities:
* Provide Level 1-3 technical support for hardware and software issues
* Troubleshoot and resolve complex technical problems with minimal supervision
* Assist in maintaining accurate documentation of technical issues and resolutions
* Collaborate with internal teams to ensure seamless delivery of services
Required Skills and Qualifications:
* Bachelor's degree in Computer Science or related field
* Minimum 2 years of experience in technical support role
* Strong understanding of network devices, operating systems, and backup technologies
* Knowledge of monitoring tools and server performance metrics
* Excellent communication and problem-solving skills
Benefits:
* Competitive salary and benefits package
* Ongoing training and professional development opportunities
* Collaborative and dynamic work environment
Others:
This is an excellent opportunity for a motivated and detail-oriented individual to join our team as a Technical Support Specialist.