Role Overview:
As a customer success consultant, you will play a pivotal role in ensuring the continued success of our clients. Your primary objective will be to facilitate seamless onboarding processes, provide expert guidance, and foster long-lasting relationships with customers.
* Deliver high-quality onboarding sessions that equip customers with the necessary skills to maximize their utilization of our solutions.
* Develop and execute tailored plans to enhance customer satisfaction, drive growth, and identify opportunities for cross-selling within existing accounts.
* Present key findings, support marketing initiatives, and represent our organization at conferences and trade shows.
* Maintain accurate records of activities and opportunities using CRM systems and provide regular progress updates to stakeholders.
Requirements:
* Bachelor's degree in a science-related field is preferred, but not mandatory.
* A minimum of 5 years of experience in sales, account management, customer success, or business development is required.
* English fluency is essential (written and spoken), while proficiency in Portuguese is required, and knowledge of Spanish is an added advantage.
* Strong proficiency in CRM systems (Salesforce/LEX) and virtual meeting tools (Teams, Zoom, WebEx) is expected.
* Dynamic, proactive, and collaborative mindset is a must.
* Proficiency in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint) is also required.