Overview
Amazon is looking for an Operations Manager to be based in our new Fulfillment Center in Cajamar-SP. The Operations Manager has complete responsibility for all processes within a warehouse on a specified shift or across multiple shifts. Reporting to the Site Leader, you will directly manage a team of Area /Team Managers and their direct reports, continuously improving the functionality and level of service that we provide our customers, resulting in exceeded productivity goals and delivery against our customer promises.
Key Responsibilities
Lead and supervise a team of Area Managers and hourly associates in outbound and/or inbound operations for the night shift.
Responsible for the overall safety, quality, performance and customer experience of the shift.
Carry out supervisory responsibilities in accordance with the organization’s policies and procedures.
Accountability for meeting and exceeding operational goals.
Strategic planning and forecasting; appraise performance; reward and discipline employees; resolve problems; and address staffing needs.
Mentor, train and develop teammates for career progression and learning.
Ability to develop and share best practices across the shifts and network.
Proven ability to drive process improvements and keep pace with our explosive growth while motivating others to meet the challenges of an extremely deadline‑driven environment.
Manage and drive staffing plans, schedules, quality initiatives, performance levels, and process change initiatives to enable Operations and attain the Business Plan.
Manage a team of approximately many employees within a very fast‑paced, time‑critical, and demanding environment, including the setup and implementation of career development plans for all Direct Reports (Area Managers).
Manage a shift directly and a major process directly or indirectly, becoming a subject matter expert in your area.
Set / clarify requirements and expectations for Area Managers and Team Leaders.
Work closely with other support teams (HR, Financial Manager, Facilities Manager, Safety & Security Manager, IT Manager) to build and secure support and resources for projects and initiatives.
Carry out supervisory responsibilities in accordance with the organization’s policies and procedures.
Implement change and/or develop new processes as required.
Participate from time to time in cross‑functional Process and Business Improvement projects.
Candidates must be flexible to work weekends and/or overnight shifts regularly.
Qualifications
Bachelor’s degree or equivalent.
Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays.
Experience in employee and performance management.
Experience in English‑language communication skills, both written and verbal.
Experience with performance metrics and process improvement and Lean techniques.
Inclusive Culture
Our inclusive culture empowers Amazonians to deliver the best results for our customers. We not only celebrate the diversity of our workforce, we celebrate the diverse ways we work. If you would like to request an accommodation for the interview or onboarding process, please let our team know and we will connect you to our accommodation team.
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