Job Description
We are seeking skilled professionals to contribute to AI model training initiatives. This role focuses on translating real business workflows and decision logic into structured, data-driven tasks that strengthen AI reasoning and understanding of enterprise processes.
This position involves designing realistic, scenario-based tasks for AI learning, mirroring real ServiceNow workflows (case handling, SLA tracking, HR requests, IT incident response). The ideal candidate will combine ServiceNow domain expertise, analytical capability, and prompt-engineering skills to create effective task instructions.
The successful candidate will work collaboratively with peers to expand scenarios across ServiceNow domains (CSM, ITSM, HRSD), documenting patterns, examples, and best practices for scalable use.
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Required Skills & Experience
* 4–6 years of experience in ServiceNow, particularly CSM, ITSM, or HRSD modules.
* Strong knowledge of workflows, cases, incidents, SLAs, and knowledge management.
* Proficiency in JSON and structured data handling.
* Solid understanding of SQL for data validation.
* Experience in AI model training workflows or structured data creation.
* Strong prompt engineering, analytical, and logical structuring skills.
* Excellent communication and stakeholder management skills.
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Preferred Qualifications
* ServiceNow Certified System Administrator (CSA)
* Certified Implementation Specialist (CIS–ITSM / CSM / HRSD)
* Exposure to AI/ML workflows and Agile methodologies
* Knowledge of prompt engineering best practices