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Requisition ID: 73537
City: Curitiba
Country/Region: BR
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.
Job Description
Role : Product Support Engineer
Responsibilities:
* Address user tickets regarding hardware, software, and networking.
* Walk customers through installing applications and peripherals.
* Diagnose problems by asking targeted questions.
* Guide users with step-by-step instructions.
* Conduct remote troubleshooting.
* Test alternative solutions until issues are resolved.
* Customize desktop applications to meet user needs.
* Record technical issues and solutions in logs.
* Escalate unresolved issues to higher support levels.
* Follow up with clients to ensure systems are functional.
* Report customer feedback and product requests.
* Create technical documentation and manuals.
Language preference: English/Portuguese
Mandatory Skills:
Experience with Ad Tagging, 1-3 years.
Additional Information:
We are building a modern Wipro, an end-to-end digital transformation partner. We value reinvention and encourage continuous evolution of our business and industry. Applications from persons with disabilities are explicitly welcome.
If you encounter suspicious emails or offers claiming jobs at Wipro, please contact helpdesk.recruitment@wipro.com. Do not send resumes to this email. For concerns about unethical practices, contact ombuds.person@wipro.com.
We are an Equal Opportunity Employer, considering all qualified applicants without discrimination. Wipro is committed to an accessible, inclusive workplace and provides reasonable accommodations upon request.
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