IT Support Analyst
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Key responsibilities of an IT support analyst include:
* Analyzing issues and developing solutions to resolve them.
* Troubleshooting system, application, and hardware issues to ensure optimal performance.
* Keeping customers informed about the progress of their tickets.
* Working remotely with customers to resolve problems in a timely and efficient manner.
* Utilizing internal knowledge bases to provide and find solutions to common issues.
* Using external resources to research and resolve complex issues when needed.
* Maintaining accurate records of ticket status and fixes within the tracking system.
* Escalating issues to relevant parties as required.
Requirements:
* A minimum Associate's Degree in Information Systems or equivalent experience is preferred.
* Experience delivering IT solutions in a corporate environment.
* Proficiency in mixed Mac and Windows environments.
* Additional Skills:
o Experience working in centrally managed computer environments.
o Supporting A/V environments (optional).
We are seeking a self-motivated individual with exceptional customer service and problem-solving skills who can thrive in a team environment and demonstrate a commitment to continuous learning.