About Us
We are a tech-enabled logistics company providing local courier services in major US cities.
Our team is dedicated to ensuring timely and efficient delivery of packages, managing driver schedules, and resolving customer inquiries.
We operate on the Eastern US time zone (EDT) and require our team members to be proficient in English.
The Role
You will monitor ongoing deliveries, assist delivery drivers and shippers over the phone and live chat, and play a key role in shaping our delivery experience and driving business growth.
Responsibilities
* Manage delivery routes and schedules
* Resolve customer inquiries and issues
* Collaborate with drivers and shippers to ensure smooth operations
Requirements
* Proficiency in English
* Ability to work based on Eastern US time zone (EDT)
* Experience in logistics, courier operations, call center, or customer support