Job Opportunity:
Sr. Technical Customer Success Expert
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Key Responsibilities:
* Resolve complex technical issues for clients through expert analysis and problem-solving.
* Dedicate time to understanding client needs and develop tailored solutions to meet their expectations.
* Maintain strong relationships between customer support teams and clients by delivering exceptional service and expertise.
Technical Analysis and Resolution:
* Analyze web applications using Chrome Developer Tools for optimal performance and security.
* Test APIs and validate results to ensure seamless integration.
* Diagnose IIS and SSL issues for swift resolution.
* Configure and troubleshoot Windows ADFS Servers to maintain high-level security standards.
Qualifications:
* A minimum of 8+ years of customer support experience is required.
* Knowledge of ERP/MIS systems is highly beneficial.
* Familiarity with the print industry is a must.