Help Desk Specialist
Deliver superior technical assistance to clients, ensuring seamless and efficient operation of their IT infrastructure.
* Technical Assistance: Provide first- and second-line support via email and remote tools. Diagnose and resolve issues involving Microsoft 365, Salesforce, Slack, and other business applications.
* Client Interaction: Deliver a professional, customer-focused experience during all interactions. Translate complex technical issues into clear, user-friendly language.
* Service Management: Adhere to ITIL-aligned processes for incident, problem, and change management. Monitor and meet SLA requirements for all client requests.
Qualifications & Skills:
* Bilingual fluency in English and Spanish (written and verbal).
* At least 2 years of experience in an MSP environment.